Return Policy
Return Policy
We want you to love every product from FrostHaven. If something isn’t right, we’re here to help.
Returns & Exchanges:
We accept returns within 14 days of delivery. Items must be unused, in their original condition, and with any packaging/tags still attached.
Defective or Damaged Items:
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of receiving it and we will replace it at no cost.
How to Request a Return:
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Email us at support@frosthaven.store
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Include your order number + a brief explanation
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We’ll send instructions on where to send your return
Refunds:
Once your return is received and inspected, your refund will be processed back to your original payment method.
Non-Returnable Items:
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Used or worn products
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Clearance / final sale items
Shipping Costs:
Return shipping costs are the responsibility of the customer unless the item was defective.